Fully remote and based in Virginia, Mississippi, or Louisiana.

Travel Expectations: 25-40% including International travel.

Position Description

• Main technical contact for assigned customers.

• Support onboarding, training, and ongoing enablement of software platform solutions.

• Learn customer engineering workflows and advice on optimal configuration and use.

• Diagnose technical issues and coordinate resolution with Product, R&D, and Support.

• Participate in technical discovery for qualified opportunities and provide workflow-based technical insights to support solution positioning.

• Prepare and deliver tailored product demonstrations and support proof of concepts and hands-on evaluations.

• Contribute technical validation and qualification before proposals.

• Maintain clear technical account documentation while tracking account health, adoption levels, usage patterns, and issue logs.

• Proactively identify technical risks and recommend actions.

• Share structured customer feedback with internal teams to develop our services.

Preferred Qualifications

• Bachelor’s degree in Marine Engineering, ComputerEngineering or related.

• Experience with CAD, CAE, PLM, or similar engineering software.

• Background in shipbuilding or marine engineering. Experience from industrial plant or other advanced engineering environments can be considered.

• Ability to communicate complex technical topics clearly to customers and internal teams.

• Comfortable operating in customer-facing, matrix environments.

• Knowledge of EAR or ITAR is helpful

• Candidates must be legally authorized to work in the United States on a permanent basis. Visa sponsorship is not available for this role.

• Must have a valid Passport to support travel outside the USA.

Employment is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.